In today's candidate-driven market, HR Departments are finding it increasingly difficult to recruit suitable staff, so it makes sense to retain the staff you have. One of the best way to do this is by ensuring that your staff's development needs are met. Recruitment costs and training new staff to replace those who have left is throwing your money away unnecessarily.

Experienced, knowledgeable employees add value to your organisation. With increased competition in the market place, buyers are demanding better customer service and your staff need to know how to deliver it.

Motivated staff will work towards achieving your goals and high standards.

WorkScales can help with your staff’s development by offering a wide range of personal development workshops, including Confidence Building and Assertiveness Skills, Team Building and Communication Skills workshops.

WorkScales ran a series of Confidence Building & Assertiveness Training workshops for a local authority and for individuals.

This was some of the feedback we received when we asked the question:

“What are the most important things you have learned about yourself during these workshops?”:

• "To become more confident."
• "To be positive in life."
• "To express my feelings more openly."
• "I need to stop dreaming about things and take action."
• "I can change qualities about myself I don’t like."
• "I have good qualities."
• "The main thing holding me back is me."
• "There are a lot of things that I still want to do in my life."
• "I seem to be contributing useful information to others."
• "I think about visualising life’s desires."
• "I need to think about the future in order to plan in a more structured way."
• "People already believe I have confidence."
• "I can manage change better than I thought."
• "Experiencing change and coping has made me more confident."
• "The “blue-print” of ourself we carry around is not always a true reflection of what we can be in the future!"
• "The confidence building helped me to understand what I value about myself and why I am the way I am."
• "Greater understanding of myself, my limits and expectations and that it’s not wrong to say 'No'."
• "I don’t now feel isolated in my feelings."
• "I found many parts useful; recognising emotional blocks and tools for assertiveness in particular, and recognising negative thinking."
• "I have gained more knowledge about myself and great determination to do something about my lack of assertiveness/confidence."